PAYMENT OPTIONS
We use the PayPal Shopping Cart system. It is not necessary to have a PayPal account to pay using the PayPal shopping cart. You may pay using any of the following:
- Visa
- MasterCard
- American Express
- Discover
- Personal Paypal Account
SHIPPING INFORMATION
- We ship via FedEx.
- All orders ship on Fridays.
- Order cut-off is on Thursday at midnight, eastern time.
- Orders ship from East Coast.
- Orders will ship complete, no back-orders.
- We do not ship to PO Boxes
- An email confirmation will be sent when your order ships.
- Shipments outside of the 48 contiguous United States will incur shipping costs that are not calculated at time of order.
- Contact us at twinesales@gmail.com for actual shipping costs to your location.
INTERNATIONAL SHIPPING
- Shipments outside of the 48 contiguous United Stated will incur shipping costs that are not calculated at time of order.
- Please contact us at twinesales@gmail.com for actual shipping costs to your location.
- Buyer pays all additional international shipping charges and customs fees where applicable.
PAYMENT SECURITY
- PayPal is the safest, most secure option for making online payments. PayPal offers Purchase Protection, which means you may be protected if something goes wrong with an order, or if someone uses your account without permission.
PRIVACY POLICY
- Any information you give us is kept confidential and used only to fulfill your order.
- Your e-mail address is used only to e-mail you in regards to your order.
- Your e-mail address will not be added or sold to any mailing lists.
RETURNS
- Our twine products are 100% guaranteed. If you’re unhappy for any reason, you may return your twine for a full refund, minus shipping (unless we made a mistake or there’s a defect).
- Please contact us at twinesales@gmail.com for more specific information regarding the nature of your return.
- Please include a copy of your invoice with your return.
